Privacy Policy
Who We Are & What We Collect
Richard Casino Australia (richard-casino-australia1.com) is a premium online gaming platform serving Australian players with pokies, table games, and live casino experiences. This Privacy Policy governs how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). By using our platform, you acknowledge and consent to the practices described herein.
Information You Provide Directly
- Full legal name & date of birth
- Email address & phone number
- Residential address & postcode
- Username & encrypted password
- Nationality & country of residence
- Payment card details (tokenised)
- Bank account & BSB details
- Government-issued photo ID (KYC)
- Proof of address — utility bills etc.
- Source of funds documentation (AML)
Automatically Collected Data
IP address, device type, operating system, browser version, screen resolution, and connection type
Games played, bet sizes, session duration, win/loss history, bonus usage, and gameplay frequency
Pages visited, time on site, navigation paths, referral sources, and click-through patterns
How We Use Your Information
Richard Casino processes your personal data on the following legal bases: performance of contract (running your account), legal obligation (AML/KYC compliance), legitimate interests (fraud prevention and security), and consent (marketing communications, which you may withdraw at any time).
Data Sharing & Third Parties
Richard Casino does not sell, rent, or trade your personal information to any third party for their own commercial purposes. Ever.
We share limited, specific information only in the following circumstances — each governed by strict data processing agreements and legal obligations:
Payment processors (Visa, Mastercard, POLi, Crypto), game software providers (NetEnt, Microgaming, Evolution), fraud detection services, and cloud hosting providers. All partners are bound by formal Data Processing Agreements and may only use your data to provide us with services.
Australian gaming authorities, financial regulators, law enforcement agencies, or courts may require us to disclose specific data. We comply strictly and only to the minimum extent required by law.
Some service providers operate outside Australia. In such cases, we apply legally-recognised transfer safeguards (including Standard Contractual Clauses) to ensure your data receives equivalent protection to that required under Australian law.
In the event of a merger, acquisition, or asset sale, your data may transfer to the new entity. We will notify you in advance of any such transfer and ensure the receiving party is bound by equivalent privacy commitments.
Security & Data Protection
We take the security of your personal information seriously. Our multi-layered security architecture is designed to protect your data at every stage — in transit, at rest, and in access.
- 256-bit SSL/TLS for all data in transit
- AES-256 encryption for stored sensitive data
- PCI DSS compliant payment processing
- Bcrypt-hashed password storage
- Multi-factor authentication (MFA)
- Role-based access control (RBAC)
- Admin IP whitelisting
- Audit logs for all data access events
- ISO 27001 certified data centres
- Redundant servers & daily backups
- Disaster recovery procedures
- Physical access controls & CCTV
- 24/7 intrusion detection (IDS/SIEM)
- Real-time threat monitoring
- Regular penetration testing
- Mandatory breach notification
Breach Notification: In the unlikely event of a data breach that poses a risk to your personal information, we will notify you and the relevant Australian authorities as required under the Notifiable Data Breaches scheme without undue delay.
Your Rights & Choices
Under the Australian Privacy Act 1988 and applicable legislation, you hold the following rights with respect to your personal data. To exercise any right, contact our Privacy team at [email protected] — we respond within 30 days.
Request a copy of all personal data we hold about you, delivered in a clear, readable format within 30 days.
Request correction of any inaccurate or incomplete personal information. Update most details directly in Account Settings.
Request deletion of your data. Note: legally required records (7-year AML/financial retention) cannot be deleted before their retention period expires.
Receive your personal data in a structured, machine-readable format (CSV or JSON) suitable for transfer to another service provider.
Object to processing based on legitimate interests or withdraw consent for marketing at any time via account settings or by contacting our Privacy team.
In certain circumstances, request that we limit how we process your data while maintaining your account and access to the platform.
Cookies, Retention & Updates
Cookie Policy
Richard Casino uses cookies and similar tracking technologies to improve your experience. We categorise them as follows:
Login sessions, security tokens, load balancing. Always active — required for the site to function.
Anonymised usage statistics, page load performance, navigation patterns.
Language preferences, currency settings, recently played games, and personalisation choices.
Tailored promotions and affiliate tracking. Activated only with your explicit consent.
Data Retention Schedule
We may revise this Policy to reflect regulatory changes or service updates. We will update the effective date at the top of this page and notify you by email when changes are material. Continued use of Richard Casino after any update constitutes acceptance of the revised Policy.
Richard Casino Australia is strictly for players aged 18 and over. If we become aware that a minor has registered, we will immediately close the account and securely delete all associated personal data. If you suspect underage play, please contact us immediately.
Get in Touch
With Our Team
For all privacy-related requests, questions, or concerns regarding your personal data, please contact our dedicated Privacy team.
